These terms govern your use of SmartForm, provided by Black Tree Market OÜ, registry code 17213258, Punane tn 23-193, 13611 Tallinn, Estonia. By creating an account or using a workspace, you agree to these terms on behalf of yourself and, where applicable, the organisation you represent.
Accounts and workspaces
You must have authority to enter into this agreement and provide accurate account information. Keep credentials and API tokens secure. Workspace owners are responsible for members, permissions, published forms and activities authorised through their workspace. Tell us promptly if access is compromised.
The service
SmartForm helps you build quote forms, define pricing and conditions, collect submissions and connect workflows. AI-generated changes and template rates require your review. You remain responsible for the accuracy, legality and suitability of your published questions, offers, taxes, pricing and customer communications. An illustrative or estimated quote does not replace your professional assessment.
Trial and subscriptions
Build drafts free. Eligible owners receive a 14-day trial starting at the first successful publication, without a payment card. Each owner can start one free trial. Continued editing, publishing and new submissions require a paid subscription after the trial. Plan prices, limits, billing interval and applicable taxes are displayed before purchase. Each workspace is billed separately. Subscriptions renew for the selected interval unless canceled under the terms shown at checkout.
Manage payment details and cancellation in workspace billing. Cancellation normally takes effect at the end of the paid period unless otherwise stated. A failed payment may lead to a grace period and then a locked workspace. Locked workspaces retain read and export access, subject to security and legal restrictions. No refund is promised except where required by law or expressly agreed.
Customer content and data protection
You retain rights to your forms and content. You grant us the permissions needed to host, process, transmit and back up that content to provide the service. You are responsible for having a lawful basis and giving necessary notices to form visitors.
For personal data collected through your forms, you are the controller and we process it as your processor on documented instructions to provide SmartForm. We apply appropriate safeguards, limit access, engage providers under suitable obligations and assist with applicable data rights and security obligations within the service’s scope. Processing arrangements are described in our privacy policy; contact us before using the service if you require additional processing terms.
Acceptable use
Do not use SmartForm for unlawful, deceptive or abusive activities, unsolicited messaging, malware, infringement, collecting unnecessary sensitive data, bypassing limits or accessing another tenant’s information. Do not interfere with service security or availability. We may restrict access where reasonably necessary to prevent abuse, comply with law or protect users.
Integrations
Third-party services have their own terms and availability. You authorise the transmissions you configure and are responsible for recipient permissions. Delivery may be retried or fail. Data exported or sent to another service remains subject to that destination’s controls and is not removed by deleting your SmartForm copy.
Availability and responsibility
We use reasonable care to operate and maintain the service but do not guarantee uninterrupted access or that every generated output is correct. Keep appropriate exports and review business-critical configurations. Features may evolve; we will provide reasonable notice of material changes to paid service where practicable.
Liability
To the extent permitted by applicable law, neither party is liable for indirect or consequential losses. Our aggregate liability arising from the service is limited to the fees paid for the affected workspace during the 12 months preceding the event. These limits do not exclude liability that cannot lawfully be excluded, including fraud, intentional misconduct or mandatory data protection and consumer rights.
Termination and disputes
You may stop using the service, cancel subscriptions and delete workspaces. Export needed data first. We may terminate or suspend access for material breach, nonpayment or a legal requirement, with notice and an opportunity to remedy where appropriate. These terms are governed by Estonian law, subject to mandatory protections. Parties should first seek an amicable resolution; disputes are handled by the competent courts in Estonia unless mandatory law requires otherwise.
Contact and changes
Send legal notices to Black Tree Market OÜ at the registered address above. Material changes to these terms will be notified through the service where appropriate. Continued use after the effective date signifies acceptance, subject to any rights required by law.